Privacy policy
PRIVACY POLICY
Vorneel respects your privacy and is committed to protecting your personal information when you visit or shop at https://vorneel.com.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as your name, billing and shipping address, phone number, email address, order details, and payment-related information necessary to process your purchase.
2. How We Use Your Information
We use your information to process and deliver orders, confirm orders and communicate delivery updates, respond to customer queries, process eligible cancellations and refunds, maintain website security, prevent fraud, comply with legal obligations, and improve our website and shopping experience.
3. Payments
Payments are processed through the payment methods and payment service providers available at checkout. Your payment information may be handled by the relevant payment provider according to its privacy and security practices.
4. Sharing of Information
We may share necessary information with trusted service providers, such as courier companies, payment processors, website service providers, and other partners, to operate our business and fulfil your orders. We may also disclose information where required by law. We do not sell your personal information as a standalone product.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve your shopping experience. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
6. Data Security and Retention
We take reasonable measures to protect personal information against unauthorised access, misuse, or disclosure. Information is retained only for as long as reasonably necessary for business purposes, order fulfilment, dispute resolution, and applicable legal requirements.
7. Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to withdraw consent where applicable. Some information may need to be retained to fulfil legal or business obligations. To make a privacy-related request, please contact us using the details below.
8. Third-Party Services
Our website may use third-party services, including payment providers and delivery partners. Their handling of personal information is governed by their own policies and applicable laws.
9. Children's Privacy
Our website is intended for general shoppers and is not knowingly designed to collect personal information from children in violation of applicable law.
10. Changes to This Policy
Vorneel may update this Privacy Policy from time to time. Any updated version will be published on our website.
11. Contact Us
Brand Name: Vorneel
Website: https://vorneel.com
Email: vorneel@gmail.com
Phone / WhatsApp: 9512224499
For questions or requests regarding your personal information, please contact us using the details above.
